gomubet Privacy Policy

This page describes what we collect when you use gomubet and how we keep that data protected. Our gomubet platform collects your email address, national ID (from KYC verification), payment method details, account activity, and gaming history. We encrypt all data in transit and at rest using industry-standard protocols. We do not sell your personal information to third-party marketers or external advertisers.

Our gomubet privacy practices are shaped by a single principle: your account data belongs to you, and we hold it in trust. We use your information only to operate your account, process deposits and withdrawals, verify compliance with our terms, and investigate disputes or suspected fraud. We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete your requested transaction. We do not share your data with law enforcement unless legally compelled.

Our data retention practices are minimal. We keep your KYC documents as long as your account is active plus a retention period for regulatory compliance. Your transaction history is preserved indefinitely so you can audit your account anytime. We delete inactive account data after a period of non-use unless you request recovery. For specifics, contact our support team.

What Data We Collect on gomubet

When you create a gomubet account, we collect your email address and a self-chosen password. We use your email to send login confirmations, password resets, and account alerts. We never use your email for marketing unless you explicitly opt in through your account settings. During KYC verification, we collect a scan of your national ID and a selfie to confirm your identity. We do not store these documents on your device; they are uploaded directly to our secure servers.

Once you deposit, we collect your payment method details (the specific payment option you chose: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account). We record every transaction—date, time, amount, destination, and status. We track your gaming activity: which games you play, how much you wager, your session duration, and your balance history. We collect your IP address and device type for security and fraud detection. On your mobile device, our gomubet app may request permission to access your location (optional), notifications (optional), and device camera (for KYC selfie only).

Personal Data: Email, national ID, payment methods, account activity. Encrypted and stored separately by data type.
Device Data: IP address, device model, OS version, app version. Used for security and troubleshooting.
Transaction History: Every deposit, withdrawal, and game session is recorded with timestamp and amount.
Cookies: Our gomubet website uses session cookies to maintain your login. We do not use tracking cookies.

How We Use Your Data on gomubet

We use your data for three core purposes. First, to operate your account: process your logins, store your balance, execute your bets, record your wins and losses, and manage your withdrawals. Second, to protect our platform: detect fraud, prevent account abuse, enforce our terms, and investigate disputes. Third, to comply with law: maintain records for regulatory audits and respond to legal requests if required.

We do not use your data to build marketing profiles or sell audience lists. We do not combine your gomubet data with data from other websites or services. If you access gomubet from Jakarta, Surabaya, Bandung, or Medan, your location information is recorded for compliance with our jurisdiction-restricted service policy but is not used for targeted advertising. We do not track you across other websites.

Third Parties and Data Processors

Our gomubet platform relies on third-party processors for specific functions. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment method and transaction details only to complete your deposit or withdrawal. We do not share your password or full account details with payment processors. Cloud hosting providers (encrypted and anonymized) store our backups. Email providers deliver our transactional emails (password resets, withdrawal confirmations). Each processor has its own privacy policy; we recommend reviewing them.

We do not share your data with advertising networks, analytics platforms (beyond basic server logs), or any unrelated third party. If we receive a legal request for your data, we comply only if the request is valid, specific, and we are not prohibited by law from notifying you. We maintain a log of all legal requests for transparency.

Data Outside Your Country: Our gomubet servers may be located outside Indonesia. Your data is encrypted in transit and at rest, so the physical location of our servers does not reduce the security of your personal information.

Your Rights Regarding Your Data on gomubet

You have the right to request a copy of all personal data we hold about you. Contact our support team with a data-access request, and we provide a download of your records within ten business days. You have the right to request correction of incorrect data in your account (e.g., a typo in your email). You have the right to request deletion of your account and associated personal data, subject to our legal retention obligations. Deletion does not erase your transaction history, which we maintain for regulatory compliance, but it removes your login credentials and payment methods.

You have the right to object to certain uses of your data—for example, you can opt out of promotional emails anytime through your account settings. You can disable non-essential cookies through your browser settings (though this may affect app performance). You can withdraw consent for optional permissions like location access or notification requests. Our support team can walk you through these changes.

How We Protect Your Data on gomubet

We encrypt all data in transit between your device and our gomubet servers using HTTPS (TLS 1.2 or higher). Your password is hashed using industry-standard algorithms; we never store it in plain text and cannot retrieve it. Your KYC documents are encrypted separately from your account profile. Access to your data is restricted to authorized staff on a need-to-know basis. Our support team cannot view your password, KYC documents, or payment methods unless you explicitly share them during a support session (which we ask you not to do).

We perform regular security audits and maintain redundant backups encrypted and stored separately. If we detect a data breach, we notify affected account holders immediately and cooperate with relevant authorities. We do not guarantee absolute security—no system is non-specific info secure—but we maintain security practices consistent with industry standards.

Cookies and Tracking on gomubet

Our gomubet website uses session cookies to maintain your login and authentication status. When you log in, we set a session token in your browser. This token is valid for your session duration and is encrypted. We do not use persistent cookies for tracking, profiling, or advertising purposes. Our mobile app does not use cookies; instead, session tokens are stored securely on your device.

We do not embed third-party tracking pixels, analytics cookies, or advertising tags. Our server logs record IP addresses and user-agent information for security monitoring only; this data is not used for tracking across sessions or websites. You can disable cookies in your browser settings, though this may affect your ability to log in.

Data Retention on Our gomubet Platform

We retain your account data according to necessity and legal obligation. Your KYC documents (national ID and selfie) are kept as long as your account is active. If you close your account, we retain KYC data for three years for regulatory compliance, then delete it. Your transaction history (deposits, withdrawals, bets, wins, losses) is retained indefinitely so you can access your complete account audit anytime. Your email address and account settings are retained as long as your account is active; if you close your account, we anonymize this data after one year.

If your account becomes inactive (no login, no transactions) for twelve months, we may delete non-essential data such as notification preferences and device tokens. Your core account data, KYC documents, and transaction history remain encrypted and recoverable if you return. For Liga 1 seasons, Piala AFF tournaments, or other events during Idul Fitri or Idul Adha, we maintain account records in active form as long as you remain an active player. Contact our support team if you have questions about your specific data retention.

Contact Us About Your gomubet Privacy

If you have questions about our privacy practices, want to request your data, object to a use of your data, or report a suspected data breach, contact our support team. We respond to data requests within ten business days. For urgent privacy matters, mark your email "Privacy Request — Urgent." We maintain an English-speaking privacy team available via live chat and email. You can also review our Terms and Conditions for additional account policies or visit our Legal Notice page for compliance information.

Our gomubet privacy policy is designed to be transparent and respectful of your rights. We protect your data as we would protect our own. If our practices change significantly, we notify you by email and update this page. Thank you for trusting us with your information.