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DANA deposit and withdrawal

DANA is one of our most popular deposit and withdrawal methods for users in supported regions. To deposit via DANA, open your account, navigate to the deposit screen, and select DANA. We will generate a DANA transaction link; confirm the amount and authorise the payment in the DANA app. The deposit credit typically appears within subject to verification. For withdrawals, select DANA as your payment method in the withdrawal screen, enter the amount, and confirm. We process DANA withdrawals within subject to verification during business hours. Ensure your DANA account is active and linked to a valid bank card or e-wallet balance. If a DANA deposit is not credited within subject to verification, contact support with your transaction receipt; we will verify with DANA and reprocess if needed. Minimum deposit and withdrawal amounts vary; review the payment screen for current limits.

OVO and GoPay usage

OVO and GoPay are fast-payment e-wallet options accepted for both deposits and withdrawals on our platform. To use OVO, select it from our deposit page, confirm your phone number, and authorise payment from your OVO balance. The deposit posts in subject to verification. GoPay works similarly: select GoPay, scan or enter the reference code in the GoPay app, and confirm. GoPay deposits typically complete within subject to verification. Both methods require your account to be verified and linked to a bank account or card. Account binding is one per method; if you try to use a different OVO or GoPay account for withdrawal, the system will reject it and ask you to update the payment method. Withdrawals to OVO or GoPay complete in subject to verification. If a withdrawal fails (e.g. insufficient OVO balance or inactive account), you will receive an error message; add funds to your e-wallet and retry. Both OVO and GoPay support recurring transactions, so you can set payment preferences in your account to streamline future deposits.

BCA, Mandiri, BRI, BNI virtual account

Virtual account (VA) deposits and withdrawals offer direct bank transfers for users with BCA, Mandiri, BRI, or BNI accounts. When you select VA deposit, we generate a unique VA code (e.g., BCA 12345123451234). Transfer the deposit amount from your bank app to this VA code; the system confirms receipt automatically within subject to verification. Minimum VA deposits are usually our welcome offer upward, with no upper limit. For withdrawals, you choose your preferred bank, and we create a VA code to return your funds. The system transfers your withdrawal amount to that code within subject to verification. Funds then appear in your bank account within subject to verification (depending on your bank's processing speed). VA accounts do not charge extra platform fees; your bank may charge a small interbank transfer fee. If a VA deposit is credited but not reflected in your account, check that the reference code matches exactly; if not, contact support immediately. VA withdrawals can only go to the same bank as the deposit source; if you wish to change banks, update your payment method and inform support.

Fees, limits and verification

Our platform applies no direct fee to deposits; however, your payment provider (DANA, OVO, bank) may deduct a small service charge depending on transaction type. Withdrawal processing is free; the receiving payment method handles any interbank or e-wallet fees. Minimum deposit amounts range from descriptive minimums per method (DANA / OVO / GoPay typically our welcome offer–50,000; bank VA deposits our welcome offer+). Maximum single deposits and withdrawals vary by payment method and account age; newly created accounts have lower limits that increase after successful transactions and KYC verification. KYC (know-your-customer) verification is optional for small deposits but required before your first withdrawal. KYC requires you to submit a copy of your ID (KTP, passport, or driver's license) and a photo of yourself holding the ID. Approval typically takes 24–48 hours. Once verified, your account gains higher withdrawal limits, priority support, and eligibility for loyalty bonuses. Account age also affects limits: new accounts can withdraw modest amounts (e.g., our welcome offer–1,000,000 daily) within 7–14 days of opening; after that period and KYC approval, limits increase significantly.

Resolving a stalled transaction

If a deposit has not appeared after the expected window (e.g., DANA shows "processing" after subject to verification), first check your account transaction history to confirm the system did not already credit it. If the deposit is still missing, gather your transaction receipt or reference number and contact support immediately. Provide: (1) the payment method and amount, (2) the exact time of transaction, (3) the transaction ID or receipt screenshot, and (4) your account email. We will contact the payment provider to verify the transaction. Most missing deposits are recovered within 24 hours; if not credited, your money is refunded to the original payment method within 3–5 business days. For stalled withdrawals (e.g., showing "pending" longer than subject to verification), check that your payment method is active and your account KYC is complete. If both are verified, contact support with your withdrawal ID. We will review the payment method, check for bank-side delays, and either expedite the transfer or re-submit the request. In rare cases of payment provider outage, we will hold the withdrawal for a specified window and retry automatically once the provider is operational again. Keep your transaction IDs and receipt screenshots on hand for all future reference.