gomubetFrequently Asked Questions

If you forget your password, go to the login page and select "Forgot your password?" Enter the email address linked to your gomubet account. We send a password-reset link to that email within moments. Click the link, set a new password (minimum 8 characters, including uppercase, lowercase, numbers, and symbols), and confirm it. Your new password takes effect immediately. If you don't receive the email within subject to verification, check your spam folder or contact our support team. Password-reset links expire after 24 hours for security.

When you open a gomubet account, you provide your username, email address, a strong password, and your mobile number. After account creation, we request KYC verification: a clear photo of your national ID (KTP) and a live selfie. Our verification system encrypts and stores this data securely. KYC confirms your identity and verifies your location is in a jurisdiction where our services are permitted. Verification typically completes within one business day. You must verify your account before making deposits.

If your deposit does not appear in your gomubet balance after subject to verification, contact our support team with your transaction receipt. For DANA, e-wallet, mobile banking, and local payment deposits, confirm the amount and timestamp. For bank transfers (online payment, e-wallet, mobile banking, local payment), provide your Virtual Account number and reference code. Our team checks the payment gateway and bank records. If the payment was processed on the bank's side but not received by us, we credit your account manually. If the payment was declined, we advise you to contact your bank. Withdrawals under review longer than one business day should be escalated to support with your withdrawal request ID.

Deposits via online payment, e-wallet, mobile banking, local payment, and online payment carry no gomubet fees — you pay any bank or e-wallet fees set by your provider. Bank transfers via e-wallet, mobile banking, local payment, or online payment may include standard interbank transfer charges. Withdrawals to your original payment method are processed without gomubet fees — your bank or e-wallet may charge a standard service fee on their end. All fees are transparent and deducted before or after the transaction, depending on your bank's policy. If you have questions about a specific fee, ask your bank or e-wallet provider or contact our support team.

We do not offer a public demo mode without account creation. However, you can create a free gomubet account with no deposit required and explore our game library. Once logged in, you can browse our football markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). To place any real-money activity, you must complete KYC verification and deposit funds. Contact support if you want to explore specific games before committing.

Promotion codes are entered during account setup or in your account settings under "Promotions" or "Bonus Code." If you have a code, enter it exactly as provided — codes are case-sensitive. Once you submit a valid code, the offer details appear on your account dashboard. Some codes apply automatically after your first deposit; others require manual activation. Check the promotion terms to understand any withdrawal or wagering conditions. If a code does not work, verify it is active and eligible for your account, then contact support. We do not accept promotion codes after account creation in all cases — read the specific offer terms.

We collect your personal information (name, email, mobile, national ID) during registration and KYC verification. All data is encrypted using industry-standard security protocols and stored on secure servers. We do not sell personal data to third parties. We share data with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) only to process your deposits and withdrawals, and with regulatory authorities if legally required. You can access, update, or request deletion of your data by contacting support. Our Privacy Policy explains our full data-handling practices.

Our primary support channel is live chat within your gomubet account — responses are typically faster than email. For formal inquiries or legal matters, you can request our support email address through the live-chat interface. Include your account username, a clear description of your issue, and any relevant transaction IDs or dates. Email responses are typically provided within one business day. For urgent account or withdrawal issues, use live chat for immediate assistance. Our team is available in English to help with account access, payment questions, game rules, and technical support.